At SIC SURF, we want you to love your gear as much as we do. If something isn't quite right, we'll do our best to sort it quickly and fairly.

Change of Mind Returns

We offer exchanges or store credit for change-of-mind purchases returned within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• In original condition
• With all tags attached

Customers are responsible for return shipping costs for change-of-mind returns.

Sale items are not eligible for change-of-mind returns or refunds.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Please email: sales@sicsurf.com.au

Include:

• Your order number
• A description of the issue
• Clear photos of the item

If your item is confirmed to be faulty or incorrect, SIC SURF will provide a replacement, store credit, or refund in line with Australian Consumer Law.

Processing Times

Once your return is received and inspected, please allow 3–5 business days for your exchange, store credit, or refund to be processed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For any returns or questions, contact us at: sales@sicsurf.com.au